BOOKING CONTRACT GENERAL CONDITIONS
The leasing of the tourist accommodation is governed by current Tourist Legislation in Catalonia and, more specifically, by Decree 159/2012, of 20th November.
2. ACCEPTANCE AND MODIFICATION.
The general conditions stipulated below constitute a contract negotiated between the guest and the owner. Tanser Estates SL (henceforth K3HOMES) is acting as an intermediary between the guest and the owner of the accommodation, and is responsible for the correct execution of mediation, which will be carried out in accordance with current law. These general conditions will be governed, interpreted, and executed in accordance with Spanish law, under the courts of Girona, Spain.
By browsing the K3HOMES web page or making a booking via that page or in the offices of K3HOMES, the guest declares that they have read and accept these general conditions. The general conditions may be modified to improve the quality of the services provided.
3. CONTRACTUAL AND PAYMENT CONDITIONS.
The guest may book the accommodation by telephone, by internet or in person, at K3HOMES office.
In the event of making the booking through a third party (travel agencies, tour operators, or other collaborators authorised by K3HOMES) then their own payment terms will apply.
4. AMOUNTS NOT INCLUDED IN THE PRICE. DEPOSIT.
The following amounts are not included in the price of accommodation and are obligatory:
At the time of check in (entry registration) the client must pay the Deposit. The Deposit varies from € 200 to € 500 depending on the accommodation and is returned to the same card or by banc transfer during the next 7 days after verifying the status of the accommodation after the client's departure. The full amount of the deposit will be returned, except if defects are detected in the accommodation, furniture or equipment, or situations of extreme dirt and waste. The cost of restoring the conditions of the accommodation upon entry will be deducted from the Deposit.
5. ADDITIONAL SERVICES AND SUPPLEMENTS ON REQUEST
The following additional services, which are not included in the leasing price, are also provided, and must be booked in advance and are subject to availability:
• EXTRA set of individual bed linen - € 7,00 per set***.
• EXTRA set of double bedding - € 8,00 per set***.
• Shower towel - € 4.00 per towel ***.
• Hand towel - € 2,00 per towel ***.
• Beach / pool towel - € 4.00 per towel ***
• Baby cot - € 30 per cot per stay.
• Baby highchair - € 30 per chair per stay.
• Stay of the pet - € 4.30 per pet per day **.
• Late check in (after 20:00) - € 50.
All prices include VAT at 21%.
** - these services are not available for all stays; prior authorisation is necessary.
***-the price includes the hire of a single unit and does not include the changing of sheets or towels. If the guest wishes to change the towels or bed linen during their stay, they must book this service in advance. It is paid as a separate item, in accordance with the rates detailed above.
6. MODIFICATIONS TO PRICES, FEATURES AND PHOTOGRAPHS.
Although the descriptions of the accommodation and prices have been prepared with great care, in some cases there may be modifications, which will be communicated to the guest by email.
It may be the case that these modifications occur after booking confirmation and will affect essential points in the contract. In that case you can change the accommodation or cancel the contract, at no cost, within a period of five days, with any payment made being refunded.
All photographs are representative. Interior decor may vary.
7. MINIMUM STAY, TIME OF ARRIVAL AND DEPARTURE, MAXIMUM OCCUPANCY.
The minimum stay depends on each accommodation and seasons and can vary from one night to 14 nights. This information can be consulted on the K3HOMES website; it can also be consulted by phone or email.
The time of arrival will always be from Monday to Saturday between 4 pm and 8 pm and the departure before 10 am. Tickets after 20:00 have an additional cost of € 50 per ticket. To arrive on Sunday, please contact K3HOMES to arrange the time of arrival, via phone or email.
The departure time: The client agrees to leave the accommodation free and return all the keys before 10am on the day of departure. In case the accommodation will not be evicted, the client will pay a daily amount of double the daily amount contracted as well as claims for damages that may be objects by other people with confirmed reservations.
The place for the handing over of keys and checking in is the offices of K3HOMES, Avenida Riells, 32B, L’Escala.
Occupancy of the accommodation will be limited to the maximum number of people established in the advertisement for each accommodation. The owner, key-holder or representative of K3HOMES may prevent entry to the accommodation in the case of exceeding the maximum permitted occupancy number.
CANCELLATIONS by the guest for bookings made before 13/03/2020 and after 15/09/2021:
If the guest cancels the booking during the 24 hours following the first payment, the cancellation will be free of charge, and 100% of the amount paid will be returned.
If the guest cancels the booking from the day following the first payment and up to 31 calendar days prior to the day of arrival, the cost of cancellation will be 25% of the total amount for the booking.
If the guest cancels the booking between 30 days prior to the day of arrival and the day of arrival itself, the cost of cancellation will be 100% of the amount for the accommodation.
CANCELLATIONS by the guest for bookings made from 14/03/2020 to 14/09/2021:
If within the penalty period the guest is forced to cancel the reservation due to official mobility restrictions that prevent their arrival at the accommodation, the amount paid by the guest will be converted into a BONO and can be used to make another reservation at any K3HOMES accommodation during the 12 months after the start of your initial reservation.
If the guest is already staying in one of the K3HOMES accommodations and is forced to leave the accommodation due to the official restrictions imposed due to Covid19, the amount corresponding to the nights not enjoyed will be converted into a BONO and can be used to make another reservation at any K3HOMES accommodation during the 12 months after the start date of your initial reservation.
If a guest has to change the number of nights of their future reservation due to the official restrictions imposed due to Covid19, the amount corresponding to the cancelled nights will be converted into a BONO and can be used to make another reservation at any K3HOMES accommodation during the 12 months after the start of your initial reservation.
If the guest wishes to change the reserved accommodation, he must notify K3HOMES at least 1 month before the day of entry by email and wait for the response. This change is subject to availability and may cause additional charges that will be communicated to the guest before making any changes to their existing reservation.
CANCELLATIONS by K3HOMES
Non-receipt of any payment of reservation within the time limits, will be grounds for immediate cancellation of the reservation. Charges will apply according to the policies mentioned above.
In the event of some serious unforeseen circumstance, K3HOMES reserves the right to cancel the contract during the 24 hours following the first payment by the guest, refunding the total amount paid.
In the event of any unforeseen event or incident with the accommodation, K3HOMES reserves the right to substitute the booked accommodation for another of similar or superior characteristics, or cancel the booking if the guest prefers that, refunding the amount paid.
In the event of making the booking through a third party (travel agencies, tour operators, or other collaborators authorised by K3HOMES) then their own cancellation policy will apply.
9. GUEST'S OBLIGATIONS AND ACCOMODATION RULES.
- It is strictly forbidden for pets to climb on the furniture of the accommodation (including garden and terrace).
- It is strictly forbidden for pets to relieve itself in the accommodation facilities both inside and outside (including garden and terrace).
- Failure to comply with these conditions will result in a charge of € 100.
The following causes can be reasons for eviction and non-return of the rent paid:
- Exceeding the maximum number of people.
- The inappropriate behaviour of the tenants, such as causing excessive and repetitive noises that disturb the neighbours.
- The deterioration of the rented goods.
The accommodation will be made available to the customer properly clean. The customer undertakes to leave the accommodation in reasonable cleaning conditions with no rubbish or food remains, the kitchen and barbecue equipment clean. Otherwise, you will be subject to a penalty of €100.
All properties managed by K3HOMES are verified and checked before they are handed over to the tenant: structure, proper functioning, and cleanliness. If the tenant detects any anomaly, breakdown or lack of cleaning that may impair the stay, they must contact the agency within the first 24 hours for immediate action.
In any case of breakdown or lack of internet, water or electricity services, the tenant must inform the agency as soon as possible so that the supplier of supplies can be contacted. These services do not depend on K3HOMES, and therefore, no compensation claims will be accepted.
If the client wishes to make a complaint or suggestion, this can be done by email, or by going to the offices of K3HOMES. The offices also have official complaint forms.
13. K3HOMES LIABILITY.
If the booked accommodation has very serious deficiencies which prevent its normal use, then K3HOMES promises to find an alternative solution of similar characteristics and price. If this is impossible due to a lack of available accommodation, or because the guest rejects all the proposed offers, then it will refund all or part of the amount of the booking – in accordance with the time the accommodation has been used, with K3HOMES bearing no additional liability.
The liability of K3HOMES is limited to its function as an intermediary, in accordance with the scope and effective performance by K3HOMES that this involves, and no personal liability will be assumed that, in accordance with the Law, corresponds to ownership in the leasing of seasonal accommodation.
K3HOMES will not assume any liability in the following cases:
In any event, the guest accepts that the economic liability of K3HOMES for any possible non-material loss which may occur because of its intermediation, will be limited to the total amount paid with regards to the leasing.
14. PERSONAL DATA.
The client authorises the inclusion of personal data within K3HOMES files.
Responsible: Tanser Estates SL with CIF B55099360 and registered office at AVDA. RIELLS 32B, L'ESCALA (17130), GIRONA.
Purpose: Provide the services requested and send commercial communications; ensure information on mandatory security measures in relation to COVID-19
Legitimation: Execution of a contract, legitimate interest of the Responsible Party and consent of the interested party provided in this document; and mission in the public interest
Recipients: Data transfers are planned for: Public administration with competence in the matter, Tax Administration, Financial entities and Security Forces;
Rights: You have the right to access, rectify, limit, oppose, port, and delete the data, as well as other rights, indicated in the additional information, which you can exercise by contacting the address of the person responsible for the processing.
Provenance: The interested party himself.
Additional information: email@example.com.